At 18club, your privacy is taken seriously. This Privacy Policy explains what personal information we collect when you use our platform, how that information is used, who it may be shared with, and what rights you have over your own data. By registering an account or continuing to use the 18club platform, you acknowledge that you have read and understood this policy. We encourage all players in the Philippines to review this page carefully so you know exactly how your data is handled at every step.
A clear breakdown of the personal data 18club gathers, the purpose behind each category, and how it supports a safe and smooth experience for Filipino players.
When you create an account on 18club, we collect your full name, date of birth, email address, mobile number, and residential address. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old, and set up your account correctly. Accurate registration details also allow us to communicate important account updates and security alerts to you without delay. We do not accept incomplete registrations, as full details are necessary to comply with applicable regulations in the Philippines. All registration data is stored securely and is only accessible to authorised personnel within the platform.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment method details such as e-wallet identifiers, bank account references, and transaction records. Full card numbers or banking passwords are never stored on our servers — payment processing is handled through secure, encrypted channels. Transaction histories are retained to support dispute resolution, fraud prevention, and regulatory compliance. We may also use transaction patterns to detect unusual activity and protect your account from unauthorised access. All financial data is handled in accordance with applicable data protection standards relevant to the Philippines.
We record your activity across the Game Lobby, Slots, Live Casino, and Betting sections, including bets placed, games accessed, session durations, and outcomes. This data helps us maintain the integrity of the platform, resolve any disputes that may arise, and monitor for patterns that could indicate problem gambling behaviour. Gaming records are also used to personalise your experience and ensure that the platform functions correctly across all sections. We retain this data for as long as your account remains active and for a reasonable period thereafter as required by applicable regulations. Access to gaming records is restricted to authorised staff and is never shared with third parties for marketing purposes.
When you access 18club through a browser or mobile device, we automatically collect technical information such as your IP address, device type, operating system, browser version, and session timestamps. This data is used to ensure platform stability, diagnose technical issues, and protect against fraudulent or automated access attempts. Device data also helps us optimise the mobile experience for Filipino players who access the platform on smartphones. We do not use this information to build individual advertising profiles or share it with third-party advertisers. Technical logs are retained for a limited period and are reviewed only when necessary for security or operational purposes.
Understanding exactly how 18club uses your personal information — and the limited circumstances under which it may be shared — gives you full visibility over your data.
Your personal data is primarily used to operate your account, process transactions, verify your identity, and deliver the services you have signed up for on the 18club platform. This includes sending you account-related communications such as deposit confirmations, withdrawal updates, security alerts, and policy change notifications. We may also use your data to respond to support queries and resolve any disputes or complaints you raise through the platform. Without access to your personal information, we would be unable to provide a safe, compliant, and functional gaming environment for players in the Philippines. Data used for operational purposes is handled only by staff who require it to perform their specific roles, and access is strictly controlled.
18club is required by applicable regulations in the Philippines to conduct identity verification, monitor transactions for suspicious activity, and maintain records that support anti-money laundering (AML) compliance. Your personal and financial data may be reviewed by our compliance team as part of these obligations, and in certain circumstances may be disclosed to relevant regulatory or law enforcement authorities if required by law. We take these obligations seriously and apply them consistently to protect both the platform and its players. Any disclosure made to authorities is carried out strictly within the bounds of applicable legal requirements and is not done for commercial purposes. Players who are subject to enhanced verification checks will be notified through the platform where permitted by law.
To deliver a fully functional platform, 18club works with a limited number of trusted third-party service providers, including payment processors, identity verification services, and technical infrastructure providers. These providers are given access only to the data they need to perform their specific function, and they are contractually required to handle that data securely and in accordance with applicable data protection standards. We do not sell your personal data to any third party, and we do not share it with advertisers or data brokers. All third-party relationships are reviewed regularly to ensure ongoing compliance with our data protection commitments. If you have questions about specific third-party providers used by the platform, you may contact us at [email protected].
As a registered player on 18club, you have the right to request access to the personal data we hold about you, to ask for corrections if any information is inaccurate, and to request deletion of your data in circumstances where we are no longer required to retain it. You may also object to certain types of processing or request that we restrict how your data is used while a query is being resolved. To exercise any of these rights, please contact our support team at [email protected] with your request and account details. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable requirements. For further information on your rights and our data handling practices, please also review our Terms and Conditions and the Responsible Gaming page.
Quick answers to the questions we hear most often about data handling on the 18club platform.
Now that you know how 18club handles your personal data, create your free account and enjoy slots, live casino, and sports betting — all on a secure, mobile-friendly platform built for Filipino players.